CANCELLATION AND RESCHEDULING POLICY
Beautyland Plastic Surgery understands that situations arise that may force patients to postpone the procedure. Patients must understand that such changes affect the surgeon, operating room staff and other patients. The surgeon’s time, as well as that of the operating room staff is precious and Beautyland Plastic Surgery requests patient’s courtesy and concern.
Rescheduling
Patient may choose to reschedule the procedure(s) (a “Rescheduled Procedure”); however, in the event that less than 30 days remain prior to the originally scheduled procedure(s), patient will be assessed an additional $500.00 rescheduling fee (the “Rescheduling Fee”) in addition to the Amount Due hereunder. You agree and understand that should you cancel any Rescheduled Procedure, you will also be assessed a $1,500.00 cancellation fee for each canceled Rescheduled Procedure.
Cancellations
In the event of an unforeseen emergency or medical condition notified to Beautyland Plastic Surgery more than (15) days before the scheduled procedure(s), with proper proof and prior authorization from Beautyland Plastic Surgery Management, a partial refund no greater than 50% of the deposit will be granted to the patient to the same verified method of payment.
If your procedure(s) is canceled, for any reason whatsoever, and such cancellation occurs less than fifteen (15) days before the scheduled procedure(s), then you agree and acknowledge that YOU WILL NOT BE ENTITLED TO ANY REFUND WHATSOEVER. If the Amount Due was not paid in full at the time of the cancellation, then
**Cancellations the day of the surgery due to withholding of medical condition, or not following pre-operative instructions given will not be eligible for a refund**
At the time of preoperative examination, the patient must bring all credit cards from which payments have been processed, if not, then surgery shall be cancelled, and no refund shall be provided.
Patient’s failure to attend the mandatory preoperatory examination shall result in a cancellation and reschedule of the surgery without exception.
The Patient understands that pregnancy and/or the use of certain substances may interfere with the scheduled procedure(s). The Patient hereby agrees to submit to a pregnancy (if applicable) and drug test by furnishing a sample of their urine for analysis. If the Patient refuses to submit to the tests, surgery will be immediately withdrawn from consideration, or it may be immediately postponed and subject to a Cancellation Fee as stated in the Agreement.
Cancellation of the surgery due to patients providing false or misleading information regarding patient’s BMI (Weight and Height), medical conditions, surgical history, allergies, or any other information which prohibits the procedure shall not be elegible for a refund and the patient shall lose all moneys deposited. Under this circumstances, a $1,500.00 Cancellation Fee will be applied. Patient may reschedule the procedure within 90 days of cancellation at the sole discretion of Beautyland Plastic Surgery once the balance has been paid in full.
Cancellation the day of the surgery prior to entering the operating room due to patient having a positive result of drug use, alcohol use, nicotine use, or the use of any illicit substance shall not be elegible for a refund and the patient shall lose all moneys deposited. Under this circumstances, a $1,500.00 Cancellation Fee will be applied. Patient may reschedule the procedure within 90 days of cancellation at the sole discretion of Beautyland Plastic Surgery once the balance has been paid in full.
- If your surgical procedure is permanently cancelled for any reason or at any time, a $1500 cancellation fee will apply and if you decide to re-schedule a $1000 fee will be applied.
- If you have purchased a treatment package and decide to cancel prior to receiving any of the individual treatments, a full refund will be issued. If you decide to cancel after receiving any of the individual treatments, then the individual sessions received will be charged at the regular price instead of the discounted package price, and you will be entitled to a refund for the unused funds if any.
- Patient understands that prior to undergoing the surgical procedure purchased, the Doctor based on his/her evaluation of the Patient may require additional testing, examination, procedures, machinery, or evaluations which may include but shall not be limited to; cell saver equipment, additional drug testing, biopsy. Patient understands that any such requirement is at the sole discretion of the Doctor over which the Surgical Center has no control, and which may bear an additional cost to the Patient. Patient acknowledges and understands that said additional cost if any is a requirement to undergo the surgery, is the responsibility of the Patient and shall be paid prior to the scheduled Surgery.
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Upon cancellation of a procedure or treatment, if Patient wishes to receive a refund and one is due to Patient, it shall be requested by filling out the Refund Request Form. The Refund Request Form can be found on the Patient’s portal and can only be processed through Patient's Portal. You can find information about the refund process by contacting our Refund Department at :
[email protected]and/or by calling:
(305) 330-2434Upon receipt of the completed Refund Request Form from the Patient’s portal, the refund will be processed, and the Patient will receive his/her refund within 30 days. No refund will be processed until a completed Refund Request Form is submitted via the portal and the Patient will be able to track the status of his/her refund through their secure portal. - If you purchase post-surgery garments, products or accessories, said orders are final upon receipt and cannot be cancelled or any refunds given.
- Refunds will be completed in the same method that initial payment was made. If payment is made using a credit card, then Refund must go back to the same card used for payment. If at the time of the refund, Patient does not have the credit card used to make the payment, then upon verification of identity, an alternative method shall be used to complete the refund. However, in any such event, Patient acknowledges and understands that the refund process may take longer up to 30-60 days.
Payment & Refund Policy
Deposit
Scheduling a surgical procedure involves coordinating various resources to ensure a seamless and high-quality patient experience. By signing this Surgical Fees Invoice (the “Agreement”), you acknowledge and agree that BeautyLand Plastic Surgery will incur certain costs and expenses to schedule and prepare for your procedure(s).
As such, you are required to pay a NON-REFUNDABLE deposit of $250.00 (the “Deposit”) at the time of signing this Agreement. You acknowledge and agree that the Deposit is NON-REFUNDABLE UNDER ANY CIRCUMSTANCES, including but not limited to failure to obtain medical clearance for any reason.
The Deposit is valid for two (2) years from the execution of this Agreement. If your procedure does not occur within this timeframe, additional fees may apply, and pricing for the procedure may be subject to change.
Payment & Terms
1. What the Fee Covers:
The total amount due (the “Amount Due”) includes the following:
o Pre- and post-operative visits
o The procedure(s) listed in this Agreement
The Amount Due does not include blood work, X-rays, mammograms, medical clearance, prescriptions, or any other ancillary services, which are the patient’s responsibility.
2. Payment Deadline:
The Amount Due must be paid in full before the scheduled date of your surgical procedure. Please contact your coordinator to confirm the payment deadline. Failure to pay the full Amount Due by the deadline will result in the cancellation of your procedure.
3. Third-Party Payments:
If someone other than you makes a payment toward the surgical procedure(s), they must also sign this Agreement and agree to its terms, including any applicable cancellation policies.
4. No Guaranteed Results:
You acknowledge that results are not guaranteed. Payments cover the surgical services provided, not the outcome. Dissatisfaction with the results does not entitle you to a refund.
5. Revision Surgeries:
o Within 6 months: If a revision surgery is required within six (6) months of your procedure date, you will be responsible for additional costs, including operating room fees, supplies, anesthesia, and the surgeon’s fees.
o Beyond 6 months: Revision surgeries scheduled more than six (6) months after the procedure will be considered new procedures, and the full cost will apply.
6. Payment Disputes:
Any payment disputes must be resolved directly with BeautyLand Plastic Surgery before initiating a chargeback with any third-party payment processor.
Cancellation
If you cancel your procedure(s) for any reason, the following applies:
1. 30+ Days’ Notice:
o You are entitled to a refund of the Amount Due, less the $250 Deposit.
o If the Amount Due was not paid in full, the refund will consist of the amount paid to date, less the $250 Deposit.
2. 15-29 Days’ Notice:
o You are entitled to a refund of 50% of the Amount Due, less the $250 Deposit.
o If you have completed your pre-operative visit prior to cancellation, an additional $1500 cancellation fee will apply.
o Refunds may also be reduced by third-party costs incurred, such as implants or other materials ordered for your procedure.
3. 0-14 Days’ Notice:
o You will not be entitled to any refund if you cancel your procedure(s) fewer than 15 days prior to the scheduled date.
4. Rescheduling:
o If you choose to reschedule your procedure(s), a $1,000 rescheduling fee will apply.
o If you cancel any rescheduled procedure, a $1,500 cancellation fee will also apply.
Refunds & Claims
We are committed to minimizing disputes and processing refunds efficiently. If you wish to request a refund or have changed your mind about a procedure, please contact our Accounting Department via email at [email protected]. Refund requests will be processed within 21 business days.
